Estimated Delivery Times - Cards & Letterbox Gifts
Cards, subscriptions and Card Gifts can be sent via Royal Mail Tracked 24, Royal Mail Tracked 48 and via Royal Mail First Class post (or such other delivery service as we select). Whilst we will endeavour to deliver your order by your chosen delivery date, Royal Mail First Class post is not a guaranteed one-day delivery service, so we cannot guarantee the exact delivery date. Royal Mail Tracked 24 delivery offers next-day delivery, when sent Mon-Fri. Royal Mail aims to deliver Tracked 24 items the next day, but does not guarantee it. Royal Mail Tracked 48 offers delivery within two days, when sent Mon-Fri. Royal Mail aims to deliver Tracked 48 items within two days, but does not guarantee it.
All cards sent internationally are dispatched via Royal Mail International Standard. Unfortunately letterbox gifts cannot currently be delivered outside of the UK.
Orders placed before 6pm, Mon-Fri, will be dispatched the same day. Orders placed after 6pm Friday or anytime on Saturday and Sunday will be dispatched on the following working day. Orders placed on a bank holiday will also be dispatched the following working day.
Royal Mail estimates that 93% of First Class deliveries arrive the following day, however the other 7% can take up to 3 working days. Therefore, we advise ordering early with First Class postage, where possible, as unfortunately we cannot guarantee your card will be delivered the following day!
Cards ordered for UK delivery, for a specific delivery date in the future, can be dispatched up to three working days before the requested delivery date.
During peak times, we may endeavour to dispatch orders on Saturday, for delivery on Sunday; these exceptions would be displayed on the website and app. Unless specifically stated, orders will be dispatched Monday to Friday only.
Estimated Delivery Times - Gift Orders
For gift orders, you have the option to select between DPD guaranteed next day delivery and Royal Mail Tracked 24 next day delivery service when ordered before 6pm, Mon-Fri, UK delivery only.
Please note that orders of Flowers and Plants can only be sent with DPD.
Both DPD and Royal Mail Tracked 24 will provide a 1-4 hour delivery slot by 11am on the day of delivery via email and/or SMS, which will also provide alternative delivery options. You can also track your order on the provider's website or mobile app using your tracking number provided.
Orders placed after 6pm Friday or anytime Saturday and Sunday will be dispatched on the following working day. Orders placed on a bank holiday will also be dispatched the following working day.
Orders which have been scheduled for a specific delivery date in the future will be dispatched the day before, as all orders are sent via DPD guaranteed next day delivery.
During peak times, we may endeavour to dispatch orders on Saturday, for delivery on Sunday; these exceptions would be displayed on the website and app. Unless specifically stated, orders will be dispatched Monday to Friday only.
Royal Mail First Class A5 Card Delivery UK
| United Kingdom | |
|---|---|
| Delivery estimate: 1 - 2 working days | |
| Number of cards | Delivery cost |
| 1 | £1.35 |
| 2 | £1.35 |
| 3 | £2.30 |
| 4-10 | £2.99 |
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £1.35.
If you would like to purchase more than 10 cards for UK delivery, we'll be happy to give you the pricing for delivery on these orders: please contact us at [email protected].
Royal Mail International
| Rest of Europe | |
|---|---|
| Delivery estimate: 3 - 9 working days | |
| Number of cards | Delivery cost |
| 1 - 2 | £2.60 |
| 3 | £4.50 |
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £2.60.
| Rest of the world | |
|---|---|
| Delivery estimate: 5 - 12 working days | |
| Number of cards | Delivery cost |
| 1 - 2 | £3.30 |
| 3 | £6.98 |
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £3.30.
Royal Mail Tracked 24 Delivery UK
Any orders shipped with Tracked 24 cost £3.99.
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £3.99.
Royal Mail First Class A4 Card Delivery
| United Kingdom | |
|---|---|
| Delivery estimate: 1 - 2 working days | |
| Number of cards | Delivery cost |
| 1-3 | £2.70 |
| 4-5 | £4.20 |
| 6-10 | £4.40 |
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £2.70
| Rest of Europe | |
|---|---|
| Delivery estimate: 3 - 9 working days | |
| Number of cards | Delivery cost |
| 1 | £4.50 |
| 2 | £5.24 |
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £4.50
| Rest of the world | |
|---|---|
| Delivery estimate: 5 - 12 working days | |
| Number of cards | Delivery cost |
| 1-2 | £6.98 |
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £6.98.
If you would like to purchase more than 2 cards for International delivery, we'll be happy to give you the pricing for delivery on these orders: please contact us at [email protected].
A6 Card Pack Delivery
| United Kingdom | |
|---|---|
| Delivery estimate: 1 - 2 working days | |
| Number of packs | Delivery cost |
| 1 | £1.50 |
| 2-5 | £2.50 |
| 6-10 | £4.20 |
Please note, A6 cards are sent in packs of four, and cannot be individually personalised or sent separately.
| Rest of Europe | |
|---|---|
| Delivery estimate: 3 - 9 working days | |
| Number of cards | Delivery cost |
| 1 | £1.75 |
Please note, A6 cards are sent in packs of four, and cannot be individually personalised or sent separately.
| Rest of the world | |
|---|---|
| Delivery estimate: 5 - 12 working days | |
| Number of cards | Delivery cost |
| 1 | £2.65 |
Please note, A6 cards are sent in packs of four, and cannot be individually personalised or sent separately.
If you would like to purchase more than 1 card pack for International delivery, we'll be happy to give you the pricing for delivery on these orders: please contact us at [email protected].
Letterbox Gift Delivery
| United Kingdom | |
|---|---|
| Delivery Service | Delivery cost |
| Royal Mail First Class | £2.99 |
| Royal Mail Tracked 48 | £2.60 |
| Royal Mail Tracked 24 | £3.99 |
Unfortunately letterbox gifts are currently only dispatched individually, so if you order multiple gifts then the postage cost will be the above for each one.
Royal Mail Tracked 24 Delivery UK
Any orders shipped with Tracked 24 cost £3.99.
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £3.99.
Royal Mail Tracked 48 Delivery UK
Any orders shipped with Tracked 48 cost £2.49.
Please note, if you are sending multiple cards directly to the recipient (i.e. if you select 'send to them'), then postage for each card will be charged at £2.49.
Gift Delivery
Any gifts dispatched with DPD cost £5.99. Delivery estimate: next-day delivery via DPD
Any gifts dispatched with Royal Mail Tracked 24 cost £3.99. Delivery estimate: next-day delivery via Royal Mail Tracked 24.
Unfortunately gifts are currently only dispatched individually, so if you order multiple gifts then the postage cost will be the above for each one.
Please note that orders of Flowers or Plants are all sent with DPD.
Due to logistical limitations, DPD and Royal Mail Tracked 24 are unable to deliver our gifts to specific addresses. The postcode exclusions include:
DPD: AB 31-38, AB 41-56, BT, EI (ZZ75), FK 17-21, GY, HS 1-9, IM, IV, JE, KA 27-28, KW 0-17, PA 20-78, PH 15-99, TR 21-25, ZE
Tracked 24: AB, BT, DD9,10,11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, 14-16, PA20-38, 41-49, 60-78, 80, PH5-9, 11-13, 15-26, 30-50, PO30-41, TD5, TD15, TR21-25, ZE
Non-Arrival
If your card or letterbox gift has not arrived 3 working days after the dispatch date for UK orders, or if your card has not arrived 12 working days after the dispatch date for international orders, please contact us for us to look into.
We'd rather send a replacement than have you unhappy!
Regarding gift orders, in the event of non-delivery (an order/item not having arrived 3 working days after its dispatch date as a result of a fault by the courier or an error in the delivery process), please contact us at [email protected]. In this instance we will offer to replace your order, or alternatively a refund can be provided if reasonable cause for denying a replacement is presented.
Regarding flowers, due to their perishable nature, it is the customer's responsibility to contact us within 5 days of the estimated delivery date should this situation arise. Failure to do so will result in the lapse of any rights to a replacement, refund or credit.
Returns & Refunds
If you're not happy with your order let us know and we will happily offer a replacement or refund if the items you receive are faulty or damaged.
Please refer to our Returns & Refund Policy in our Terms of Use for more details on this.
If you have a question about our Returns Policy please email [email protected] and we'll get back to you as soon as possible.
Please note we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”). Please see our Terms of Use for more information.
